The most common cause of Public Liability claims for damage that Absolute Domestics receive relate to cleaning with a scourer or abrasive material and using bleach or faulty equipment. This type of claim is completely avoidable. We instruct our cleaners to exercise due care and diligence if required to use bleach or abrasive cleaning products and to check your equipment.
We have two company policies that have been put in place to reduce damage:
- Scourers are not to be used unless instructed by the client because over time a scourer will scratch and damage a surface.
- LCD, Plasma, TV or computer screens are never to be cleaned because of the sensitivity of the screen surface. The surrounding casing can be wiped over but not the screen itself.
Here are our top 10 tips for safer cleaning
- Never use a scourer unless instructed to do so by the client as it will scratch most surfaces
- Do not drag objects on wood floors
- Put away all items such as brooms, cords, vacuum cleaner hoses etc to avoid tripping hazards
- Take care when handling fragile objects
- Do not use harsh cloths, bleach and abrasive cleaners unless instructed by the client
- Carefully read all product labels, especially the fine print on the back
- Bleach and alkaline is a common ingredient in all bath and shower cleaners. Both can cause bleach damage to a surface so always use with caution. When it comes to marble, only specialised marble products or warm water are to be used
- Vinegar will also mark surfaces. Only use diluted and don’t put the bottle on any surface in case of drips or spillage
- Do not use faulty equipment
- Do carry all cleaning products in a bucket in case of leakage of any containers